Terms & Conditions

1. Description of Services

Transformo is an AI-powered marketing campaign and digital advertising management platform that enables users and their clients to:

• Generate AI-assisted marketing copy and campaign content
• Create, publish, manage, and optimise advertising campaigns on Meta (Facebook and Instagram) and other supported platforms
• Connect and manage advertising accounts (including client accounts) via the Meta Marketing API
• Access performance analytics, reporting dashboards, and AI-powered optimisation recommendations
• Manage brand voice, ideal customer profiles (ICPs), and offer libraries

We reserve the right to modify, suspend, or discontinue any feature or aspect of the Services at any time, with reasonable prior notice where practicable.

2. Eligibility

You must be at least 18 years of age and capable of entering into a legally binding contract to use the Services. By using the Services, you represent and warrant that you meet these requirements. If you are using the Services on behalf of a business, you represent that you are authorised to bind that business to these Terms.

3. Account Registration

To access the Services, you must create an account by providing accurate and complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activity that occurs under your account
• Promptly notifying us of any unauthorised access or suspected security breach
• Keeping your account information current and accurate

We reserve the right to suspend or terminate accounts that we reasonably believe are being used fraudulently or in violation of these Terms.

4. Subscriptions and Billing

4.1 Subscription Plans

Access to the Services requires a paid subscription. Subscription plans, features, and pricing are described on our website and may be updated from time to time. Free trials, if offered, are subject to the conditions stated at signup.

4.2 Payment

By subscribing, you authorise us (or our payment processor) to charge your designated payment method on a recurring basis (monthly or annually, as selected) at the then-current subscription rate. All prices are in the currency displayed at checkout. You are responsible for all applicable taxes.

4.3 Cancellation

You may cancel your subscription at any time through your account settings or by contacting us. Cancellation takes effect at the end of your current billing period. We do not provide refunds for partial periods, except as required by the Australian Consumer Law.

4.4 Price Changes

We may change subscription pricing at any time. We will provide at least 30 days' written notice of price increases before they affect your subscription. Continued use of the Services after the effective date of the price change constitutes acceptance of the new price.

4.5 Australian Consumer Law

Nothing in these Terms limits or excludes any rights you have under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) that cannot be excluded, restricted, or modified by contract. Where the Australian Consumer Law applies, statutory guarantees relating to the supply of services apply and cannot be excluded.

5. Acceptable Use

You agree to use the Services only for lawful purposes and in accordance with these Terms. You must not:

• Use the Services to create, publish, or promote content that is illegal, defamatory, discriminatory, deceptive, or in violation of any applicable law
• Violate Meta's Platform Terms, Advertising Standards, or Community Standards
• Upload or transmit malware, viruses, or any harmful code
• Attempt to gain unauthorised access to any part of the Services or our infrastructure
• Use the Services to send unsolicited communications (spam)
• Reverse-engineer, decompile, or disassemble any part of the Services
• Resell, sublicense, or otherwise transfer access to the Services without our prior written consent
• Scrape, crawl, or systematically extract data from the platform beyond what is enabled by the Services
• Interfere with or disrupt the integrity or performance of the Services
• Use the Services in any manner that could expose us or our users to legal liability

We reserve the right to suspend or terminate your access if we determine, in our reasonable discretion, that you have violated this section.

6. Meta (Facebook) Marketing API — User Obligations

Our platform integrates with the Meta Marketing API to provide advertising management functionality. Your use of this integration is subject to the following additional terms:

6.1 Authorisation and Client Accounts

You may connect your own Facebook/Instagram ad accounts and, where applicable, ad accounts belonging to clients who have granted you authorised access. By connecting any ad account through our platform, you represent and warrant that:

• You hold the legal right or authorisation to manage, modify, and operate advertising on that account
• For client accounts: you have obtained written or otherwise documented consent from your clients to connect their accounts to our platform and to allow Transformo to access and manage their advertising on your behalf
• You will inform your clients of our Privacy Policy and these Terms insofar as they relate to the handling of their advertising data
• You will promptly remove any client accounts from the platform upon termination of your engagement with that client

6.2 Ad Management Responsibility

You acknowledge that when you create or publish advertising campaigns through the platform, you are solely responsible for:

• The accuracy, legality, and appropriateness of all ad content and targeting
• Compliance with Meta's Advertising Policies and Community Standards
• Compliance with all applicable laws, including consumer protection, advertising standards, and anti-spam laws in any jurisdiction where your ads are shown
• All ad spend and costs incurred directly with Meta
• Ensuring your ad campaigns do not engage in deceptive, harmful, or discriminatory practices

Transformo provides tools to assist you in managing ads; it does not review or approve your ad content and is not responsible for the outcome of your advertising campaigns.

6.3 Meta Platform Compliance

Your use of our Meta Marketing API integration must at all times comply with Meta's Platform Terms (available at developers.facebook.com/terms) and Meta's Advertising Policies. You agree not to use the integration in any manner that violates Meta's terms or that could result in the suspension of our platform's API access. We reserve the right to suspend your access to Meta integrations if we reasonably believe your use is in breach of Meta's terms or these Terms.

6.4 Analytics and Reporting Data

We retrieve ad performance analytics and reporting data from Meta's API to display within the platform. This data is used solely to provide you with insights and optimisation recommendations. We do not guarantee the accuracy or completeness of data returned by Meta's API and are not responsible for discrepancies between platform reporting and Meta's own Ads Manager.

6.5 No Guarantee of Results

We make no guarantee of advertising performance, return on ad spend (ROAS), or any specific business outcome from campaigns created or managed through the platform. Advertising results are dependent on factors outside our control, including Meta's algorithms, market conditions, and ad content quality.

7. Intellectual Property

7.1 Our IP

The Services, including all software, technology, design, trademarks, logos, and content created by us, are owned by Enzango Pty Ltd and protected by intellectual property laws. Nothing in these Terms grants you any ownership rights in the Services. You are granted a limited, non-exclusive, non-transferable, revocable licence to use the Services for your internal business purposes during the term of your subscription.

7.2 Your Content

You retain ownership of all content, data, and materials you upload to or create within the platform (“User Content”). By providing User Content, you grant us a limited, worldwide licence to host, store, and process your User Content solely to the extent necessary to provide the Services. We do not claim ownership of your User Content.

7.3 AI-Generated Content

Content generated by the platform's AI features based on your inputs is provided for your use. You are responsible for reviewing AI-generated content for accuracy, appropriateness, and legal compliance before use. We make no warranty that AI-generated content is free from errors, inaccuracies, or intellectual property claims by third parties.

8. Data and Privacy

Our collection, use, and disclosure of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Services, you consent to our handling of your information as described in the Privacy Policy.

9. Confidentiality

Each party agrees to keep confidential any non-public, proprietary, or commercially sensitive information disclosed by the other party in connection with the Services. We will treat your business data, client data, and campaign data as confidential and will not disclose it except as required to provide the Services or as required by law.

10. Disclaimers

The Services are provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied, to the fullest extent permitted by law. We do not warrant that:

• The Services will be uninterrupted, error-free, or free of viruses or harmful components
• The results obtained from using the Services will be accurate, reliable, or meet your requirements
• AI-generated content will be accurate, complete, or suitable for any particular purpose
• Third-party integrations (including Meta's API) will be available or function without interruption

Nothing in this clause affects any non-excludable statutory rights or guarantees you have under Australian law.

11. Limitation of Liability

To the maximum extent permitted by law, Enzango Pty Ltd and its officers, employees, agents, and affiliates shall not be liable for any:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, business, or goodwill
• Costs of substitute services
• Losses arising from your reliance on AI-generated content
• Losses arising from suspension, modification, or discontinuation of third-party integrations including Meta's Marketing API
• Unauthorised access to or alteration of your data

Where liability cannot be excluded under the Australian Consumer Law, our total aggregate liability to you for all claims arising from or related to the Services in any 12-month period is limited to the greater of: (a) the total subscription fees paid by you to us in the 3 months preceding the claim, or (b) AUD $100.

12. Indemnification

You agree to indemnify, defend, and hold harmless Enzango Pty Ltd and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to:

• Your use of the Services in violation of these Terms
• Your User Content or advertising campaigns
• Your violation of any applicable law or third-party rights
• Your unauthorised connection of client ad accounts or failure to obtain required client consents
• Your violation of Meta's Platform Terms or Advertising Policies

13. Third-Party Services

The Services may integrate with or link to third-party platforms including Meta (Facebook/Instagram). Your use of those third-party platforms is subject to their own terms and policies. We are not responsible for the availability, accuracy, or policies of third-party services, and we are not liable for any loss or damage arising from your use of or reliance on them.

14. Termination

14.1 Termination by You

You may terminate your account at any time by cancelling your subscription and closing your account through account settings or by contacting us at marlon@enzango.com.

14.2 Termination by Us

We may suspend or terminate your access to the Services, with or without notice, if we reasonably believe you have violated these Terms, failed to pay subscription fees, or if required by law. We will attempt to provide reasonable prior notice except where immediate action is required.

14.3 Effect of Termination

Upon termination, your right to access and use the Services ceases immediately. We will handle your data as described in our Privacy Policy. Provisions of these Terms that by their nature should survive termination (including intellectual property, limitation of liability, indemnification, and governing law) will survive.

15. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email or by posting a notice within the platform at least 30 days before the changes take effect. Your continued use of the Services after the effective date of the updated Terms constitutes your acceptance. If you do not agree to the updated Terms, you must stop using the Services before the effective date and cancel your subscription.

16. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of Queensland, Australia. You agree to submit to the exclusive jurisdiction of the courts of Queensland, Australia for any disputes arising out of or relating to these Terms or the Services.

Before commencing legal proceedings, the parties agree to attempt to resolve any dispute through good faith negotiation for a period of 30 days. If unresolved, either party may refer the dispute to mediation before the Australian Disputes Centre, or otherwise proceed to litigation.

17. General Provisions

• Entire Agreement: These Terms (together with the Privacy Policy) constitute the entire agreement between you and us regarding the Services and supersede all prior agreements.
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
• Waiver: Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision.
• Assignment: You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations at any time.
• Force Majeure: We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control.
• Relationship: Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between the parties.

18. Contact Us

If you have any questions about these Terms, please contact us: